TERMS & CONDITIONS

COMMERCIAL POLICY

Welcome to the Terms and Legal Conditions that regulate the VIRGINIAMAINA website.

VIRGINIAMAINA in accordance with the following Terms and Conditions, provides Users with product information and the possibility to purchase merchandise. Please read the Terms and Conditions section carefully before placing any orders on www.virginiamaina.it. We recommend you keep a copy of the Terms and Conditions for future reference. Please be aware that our commercial policy may change at any time, without giving prior notice and Users should check it before ordering products. If you do not agree to these Terms and Conditions, please do not continue with your purchase, and do not use or access this website.

By placing an order, you agree to accept these Terms and Conditions. These terms apply to the exclusion of all other clauses, except for all the special arrangements in writing and signed by both parties.

ORDER PROCESSING

Once an order is placed for available items, no changes can be made in relation to the order, unless we are required to make changes by law. In case of problems and refusals from the Customer’s bank, VIRGINIAMAINA reserves the right to decline the order. We reserve the right to decline products or services to anyone at any time. Please note that orders placed separately will be shipped separately.

ELIGIBILITY TO PURCHASE AND CUSTOMER REQUIREMENTS

To place orders on www.virginiamaina.it customers must:

  • be an individual (final customer) and agree that all products ordered are for private use only and not for re-sale.
  • Must be 18 years or older, (if you are under 18, you may only use this site with the agreement of, and under the supervision of, a parent or guardian, otherwise please do not use this website).
  • be eligible and competent to enter legally binding contracts.
  • provide true, accurate, current and complete information for ordering or purchasing goods on our website (Please note it is prohibited to enter false, unreal or invented data or names; personal data must be genuine and not the identity of a third person, a nickname, or a fantasy identity).
  • have a valid Credit or Debit card such as Visa, American Express, MasterCard, a Verified Paypal Account or an active Bank account (and there must be sufficient funds in to cover payment of the products ordered).
  • have a registered and valid POP e-mail address and a valid phone number.

Customers will be required to provide payment and to confirm that they are the person referred to in the payment details provided. All those who buy on the www.virginiamaina.it website, individuals or companies, pursuant to these commercial Terms and Conditions are considered customers. Terms and Conditions listed above apply to all products listed on www.virginiamaina.it and to sales made through Internet, telephone, fax and e-mail.

GENERAL INFORMATION AND RESPONSABILITY

VIRGINIAMAINA reserves the right to make changes and corrections to the website if necessary, without giving prior notice.

www.virginiamaina.it is a protected site according to international Internet standards, anyway VIRGINIAMAINA declines any responsibility for damage, viruses, faulty operations or other risks that final Users may incur while browsing or using the website. Furthermore, we do not offer any guarantee that the information published on the website, is in conformity with the laws of the Customer’s competent jurisdiction. For more information, please read our Privacy Policy section.

The website may contain links to third-party sites that provide services through virginiamaina.it.

The Owner does not exercise any control over the content of these sites and, therefore, is in no way responsible for them.

In these cases, the individual services will refer to the general conditions for the use of the site and for the use of the service prepared by third parties, with respect to which the Owner assumes no responsibility.

PRODUCT IMAGES AND AVAILABILITY

We have made every effort to represent as accurately as possible the colors and details of products that appear on our website.

Despite this, the photographs illustrating the products on www.virginiamaina.it may, in some cases, not be 100% identical to the product itself. In some cases, because of slight colors variation in the original material, or due to the accuracy of the monitor’s display in regard to color definition. VIRGINIAMAINA declines all responsibility due to a particular configuration of customer’s computer or malfunction.

Images on www.virginiamaina.it belong to VIRGINIAMAINA and any unauthorized use of these images without express written consent of VIRGINIAMAINA is forbidden. For more information contact customerservice@virginiamaina.it.

Items featured on the website reflect the present availability of the item in color and size. virginiamaina.it guarantees the complete authenticity of each and every item featured. Once the order is processed, VIRGINIAMAINA reserves the right to re-confirm the availability of the products, to verify the validity of the transaction and to check the Customer’s record with www.virginiamaina.it. Customers will be informed if for any reason the item ordered is no longer available, or if the order cannot be processed as per the Customer’s request.

If necessary VIRGINIAMAINA may limit the quantity of a single product that can be ordered in an order.

PRICES

Published prices and final invoices on the website are expressed in Euros and are tax included prices. Please note that some prices listed on virginiamaina.it may be subject to changes at any time and without notice due to changes is suppliers’ rates. Other changes may occur for reasons connected to product launches, promotional offers and sales.

SECURE PAYMENT

All payment can be made securely online, Customers will find various methods of payment accepted by our website.

By submitting an order through the website virginiamaina.it, the Customer confirms and guarantees that the payment details provided in the order are correct and valid and accepts our conditions and authorizing VIRGINIAMAINA to charge the relative amount on debit or credit card. This implies that the Customer wants to pay VIRGINIAMAINA if the order is confirmed and accepted. To help ensure that the Customer’s shopping experience is safe, simple and secure, we use e-commerce Xpay technology provided by Nexi.

RIGHT OF WITHDRAWAL

The Customer is guaranteed the right to withdraw from the sale contract, without penalty and without specifying the reason. This right can be exercised in accordance with the procedures and times listed in this paragraph.

For online purchases, a return service is available under which the item will be replaced (model / color based on availability) or the total price of the product(s) will be refunded provided they are returned by the buyer within the established deadlines. The items must be new, unused and undamaged, accompanied by the VIRGINIAMAINA packaging (read following instructions for returns) inclusive of labels and intact stickers, Identity Card and accompanied by the original invoice.

In case of returns, a request must be sent to the email address customerservice@virginiamaina.it within 2 days of receipt of the purchased goods, documenting with attached images the defect or non-compliance with the standards in case they are present.

After our evaluations and assessments, the Customer will receive the return number (RAN number) to be included in the shipment. The shipping costs for the returns of the product(s) are charged to the buyer. The Customer can choose the courier for the shipment. We recommend that you use a courier or shipper that offers a tracking service or a return receipt. VIRGINIAMAINA di Virginia Maina assumes no responsibility for the non-delivery of returns.

The products must be returned within a period of 14 (fourteen) days starting from the date of receipt of the goods following the procedure listed below.

INSTRUCTIONS FOR RETURNS

Send an email to Customer Service within 2 days of receiving the product and:

  • indicate whether it is a request for reimbursement or exchange
  • attach photos that attest to any problems
  • specify name, surname, order number, product code and date of purchase of the item for which assistance is requested

VIRGINIAMAINA will send you an authorization email with the return number (RAN number) to be attached to the shipment.

Before proceeding with the shipment make sure that the product is in the same condition in which it was received, intact, unused, then properly packed (well protected and including VIRGINIAMAINA original box, VIRGINIAMAINA dust bag, labels, stickers, Identity Card and original invoice).

Please note that authorized returns must arrive with the transport document indicating the number and date of the original delivery invoice. Returns that do not comply with the above requirements will not be accepted and will be sent back to the Customer at their expense.

If the return does not involve a change of goods, we will refund the price of the product that must be returned within 14 days, provided that this is returned to the VIRGINIAMAINA headquarters in accordance with the abovementioned return conditions.

The refund, unless otherwise agreed, will be credited to the payment card used for the initial purchase. Card refunds can take up to 10 business days, depending on the time the transaction is processed by the different banks. An e-mail notification will be sent to the Customer upon completion of the operation.

Unless the products have been received damaged or defective, we will not be obliged to reimburse any shipping charges or other amounts paid by the Customer in connection with export or import charges. In addition, import taxes and costs, paid directly by the Customer or paid by us, may not be reimbursable. In order to recover such taxes and / or import costs, we recommend applying directly to the competent customs office.

For more information contact Customer Service at the email address: customerservice@virginiamaina.it

PROPERTY

The registered brand VIRGINIAMAINA di Virginia Maina is the owner of the website virginiamaina.it and its contents.

Any modification, transmission, reproduction, republication and/or republication to third parties for commercial purposes are strictly prohibited without the express written consent from VIRGINIAMAINA di Virginia Maina.

Any unapproved use of the registered logo, symbol or name may be legally prosecutable. VIRGINIAMAINA is the commercial and trading name that stands for VIRGINIAMAINA di Virginia Maina.

VIRGINIAMAINA di Virginia Maina reserves the right to modify these Terms and Conditions at any time. For more information about our commercial policy, please contact our Customer Service at customerservice@virginiamaina.it.

Last update 09-10-2018