PRIVACY POLICY

VIRGINIAMAINA di Virginia Maina Privacy Policy

We respect the privacy rights of our online visitors and customers and recognize the importance of protecting information collected about them.

This Privacy Policy guides you through how personal information is collected, used, and shared when a customer visits or makes a purchase from our website www.virginiamaina.it.

By visiting our website, registering for any account, newsletter, ordering or purchasing from us, customers accept and consent to the practices described in this Privacy Policy and in the Terms & Conditions section.

VIRGINIAMAINA di Virginia Maina (hereinafter VIRGINIAMAINA) with its legal headquarters in Strada della Viassa 3/5bis Torino, 10133 Italy, is the owner and provider of the services and activities available on the website.

Personal Data processing carried out by VIRGINIAMAINA di Virginia Maina will be subject to Community legislation (European Regulation 2016/679 - c.d. GDPR) and to Italian law in force or subsequently introduced (Article 13 of Legislative Decree No. 196/2003 - c.d. Privacy Code).

For customers aged under 18, we require that they inform a parent or tutor about the VIRGINIAMAINA di Virginia Maina Privacy Policy and Terms & Conditions and require their written consent to the Privacy Policy and the Terms & Conditions before registering or placing an order on virginiamaina.it.

For any questions or information related to customer privacy and the processing of personal data, contact us by sending a request to info@virginiamaina.it.

WHAT PERSONAL DATA DO WE COLLECT, HOW DO WE USE THEM AND WHO WE SHARE THEM WITH

When a customer visits our website, VIRGINIAMAINA automatically collects certain information about their device and from the customer directly in several ways, for example, when the customer places an order, buys a virtual gift card for a friend, registers for a service offered by VIRGINIAMAINA, sends us any sort of communication or submits any information through our website.

As the customer browses the site, we may also collect information, including technical data and information that is automatically provided by their browser to our servers and information collected by cookies or other tracking and analytical technologies (e.g. web browser, IP address, time zone, and some of the cookies that are installed on their device). For more information about this section please read our Cookie Policy.

Additionally, when customers make a purchase or attempt to make a purchase through www.virginiamaina.it, we collect personal information from them including the name, billing address, shipping address, payment information (including credit card numbers), email address, identification number and phone number. These details allow us to process orders, payments, deliveries, returns and exchanges, to let them know the status of their orders, and to manage requests forwarded to our Customer Service. We also register information about the individual products or web pages that a customer visits and information about how they interact with our website.

Please be aware that users are free to communicate or withhold their personal data, but in the absence of the requested data, it will not be possible to conclude or execute a contract and customer’s requests. This means that users will not be able to purchase the products, will not be able to use VIRGINIAMAINA’s services and that VIRGINIAMAINA will not be able to handle customer’s requests.

DISCLOSURE AND USE OF PERSONAL INFORMATION

A customer’s personal information may also be disclosed and processed by our reliable designated suppliers for organizational and functional needs related to the provision of services on www.virginiamaina.it. Suppliers include VIRGINIAMAINA’s commercial partners and the company responsible for logistics, shipping, delivery, return or exchanges of the purchased products. VIRGINIAMAINA may share personal information with banking institutions, for the management of receipts, checks and payments, including providers of remote electronic payment services; with consultants and collaborators appointed to provide assistance in tax, accounting and legal matters, without prejudice to the fact that such parties will not proceed in turn to communicate user data to third parties; with subjects who provide services for the management of the information system and of the telecommunications networks of VIRGINIAMAINA; with subjects who carry out checks, audits and certification of the activities carried out by VIRGINIAMAINA also in the customers' interests. In the event that VIRGINIAMAINA acts as an intermediary, the necessary personal information will be communicated to the supplier who will treat them in accordance with their Privacy Policy and will be solely responsible for the processing performed.

Please note that with regard to any saved card details, we will only ever store the card type, the last four digits of the card used, the expiry date, and such card details will never be shared with third parties and will only be used to process your order, using our safe payment platform systems (Xpay through Nexi). Saved card details will never be shared with third parties other than for the purpose of processing or recovering a payment to us. We do not sell your details to third party marketing companies.

Some of the aforementioned subjects involved in our business may also be based in non-EU countries and, in these cases, the transfer of customers’ personal information in these countries is carried out in compliance with the guarantees provided by law.

Furthermore, customers’ personal information could be used to manage, improve and optimize our business, website and to keep internal records and maintain archives, including anonymous statistical data about browsing actions and patterns (which do not identify any individual). The personal information, in particular, will be stored both on computer media and, where necessary, on paper. They will also be kept on the database owned by VIRGINIAMAINA and made accessible to subjects operating within the company as mentioned above. We may also use customers’ personal information to send marketing updates or advertising related to our products or services, to customize commercial offers and to set up a personalized account but only in accordance with the preferences customers have shared with us.

In the case of purchase of products on virginiamaina.it with credit or debit card, some personal information can be processed to carry out anti-fraud activities, via encrypted protocol: we have a legitimate interest in carrying out this activity to prevent and prosecute any fraudulent activity. Other specific information may be used to screen for potential risk and fraud (such as the customer’s IP address).

Furthermore, we may share customers’ personal information with a government authority or regulator if required to comply with a legal requirement, for the administration of justice or where reasonably required to protect your vital interests.

The processing of spontaneously sent CV, performed to assess candidates for possible employment at VIRGINIAMAINA, is legitimate since it is expressly authorized by a rule of law.

The customer’s personal information is processed by VIRGINIAMAINA di Virginia Maina with Virginia Maina as Data Controller and Processor. Personal information, voluntarily provided by the user, will be stored on server and will not be transferred nor sold to any third party.

The collected data are processed at the operational headquarters of the Data Controller and in any other place where the parties involved in the processing are located. For more information, contact the Owner at the following email address info@virginiamaina.it. Please note that we do not alter our website’s data collection and use practices when we see a Do Not Track signal from your browser.

SECURITY OF PERSONAL INFORMATION

In accordance with the current legislation on data protection, VIRGINIAMAINA has taken appropriate measures to ensure the security and confidentiality of personal information provided by users and has installed all the means and measures available to avoid loss, manipulation, alteration, unauthorized access and theft of the same. To help ensure all such information is safe, VIRGINIAMAINA’s website uses Secure Socket Layer (SSL) technology.

The security measures on our site are intended to reduce the risk of unauthorized access or dispersion of data that may cause any personal risk to the security of our customers. Furthermore, for the same reason, we suggest that users ensure the computer that they are using has up-to-date security software and is connected to the internet through a reputable and trusted service provider.

Security procedures imply that the Customer may be required to give proof of identity before disclosing personal data.

Despite all efforts, VIRGINIAMAINA cannot guarantee that these security measures will limit and exclude any and all risks of unauthorized access to this information, or that any data breach will not occur.

Moreover, we advise users to always navigate on www.virginiamaina.it from a secure computer source with updated software that allows ample protection of sensitive data (antivirus software) and that the Internet provider itself possesses safety requirements for the secure transmission of such data. The customer must take appropriate measures against unauthorized access to their password and computer and must ascertain that they have left the site via the logout procedure when using a computer shared with other users.

Customers accept the inherent security implications of dealing on the web and shall not hold VIRGINIAMAINA responsible for any data breach.

PERSONAL DATA RETENTION

VIRGINIAMAINA’s general approach is to retain customers’ personal information only for as long as required to fulfill the purposes for which it was collected. We generally retain a customer’s personal data for ten years from the end of our relationship or from the last contact, unless local law requires otherwise. However, in some circumstances we may retain personal data for longer periods of time, for instance where we are required to do so in accordance with legal, tax and accounting requirements. In specific circumstances, we may also retain personal information for longer periods corresponding to the applicable statute of limitations so that we have an accurate record of a customer’s dealings with us in the event of any complaints or challenges. For example when customers place an order through the website www.virginiamaina.it, we will keep their order information in our record unless or until they ask us to delete this data.

USERS LEGAL RIGHTS

VIRGINIAMAINA di Virginia Maina informs its users that they are protected by Article 7 of Legislative Decree N. 196/2003 and by Article 15 et seq. of the GDPR.

Users have the right to access their personal information and to ask VIRGINIAMAINA di Virginia Maina about the existence of personal data relative to them and about the purpose of their use. Users have the right to ask for their information to be corrected, updated, not used, transferred to other subjects, or deleted together with their original source. In this case, VIRGINIAMAINA may, however, retain some data to fulfill or meet any legal and/or tax obligations.

To exercise the above rights, send an email to the following address: customerservice@virginiamaina.it or write to VIRGINIAMAINA di Virginia Maina – Strada della Viassa 3/5bis - 10133 Torino (TO) – ITALY by recorded delivery post.

Users can, at any time, revoke consent for the processing of personal information related to marketing activity purposes. In this regard, we remind users and customers that marketing activities include the sending of commercial and promotional communications, market research and surveys for assessing customer satisfaction and for the customization of the website and commercial offers according to users’ interests.

To exercise their rights, users can send a request to the contact details listed above or to the customer service. Once we receive a request, it will be our duty to promptly cease the processing of customers personal data; meanwhile, processing based on other conditions, will continue in full compliance with the law. Requests are free and will be processed by the Data Controller as soon as possible.

To ensure that the customer’s data are not infringed or illegitimated by third parties, we may ask for additional information as proof of identity.

CHANGES

This information and the Privacy Policy may be updated from time to time in order to reflect changes of VIRGINIAMAINA’s practices or for other operational, legal or regulatory purposes. We therefore invite users to check the contents periodically. Where possible, we will try to inform users promptly about changes and evolutions.

APPLICABLE LAW AND COMPETENT COURT

The processing of customers’ personal information is carried out by VIRGINIAMAINA in accordance with the regulations on the subject provided for by the EU General Regulation on Data Protection 2016/679 (GDPR), the rules on the processing of personal data and measures of the Italian Supervisory Authority (http://www.garanteprivacy.it).

By entering this web site the user and VIRGINIAMAINA agree that the law and regulations applicable are those of the Italian Republic. The place of jurisdiction for any and all disputes arising from the use of the website is the Court of Torino.

REGULATORY REFERENCES AND USEFUL LINKS

The European Consumer must be aware that the European Commission has set up an online platform that provides an alternative dispute resolution tool. The European Commission allows consumers to resolve online disputes, pursuant to Art. 14 Par. 1 of the Online Dispute Resolution (ODR).

The platform (http://ec.europa.eu/consumers/odr) works as a place where consumers can try to reach out-of-court agreements on disputes arising from online purchases and service contracts.

Last update 09-10-2018