SHIPMENT POLICY

GENERAL SHIPMENT AND DELIVERY INFORMATION

Orders will be dispatched within 2-3 days after receipt of payment and are shipped from www.virginiamaina.it, Monday – Friday from 9 am – 5 pm (CET).

Orders placed on Friday evening, Saturday, and Sunday will be processed on Monday morning.

Items will be properly packaged and prepared with care so that your items are protected.

VIRGINIAMAINA ships using DHL, standard shipping to all countries (see below for zones).

Delivery is free for European countries; for other countries and international deliveries, shipping costs are listed below (see zones and costs).

All duties and taxes are the responsibility of the Customer and if, for any reason, delivery is refused, duties and taxes will still be charged. Read below for further information in custom duties section. Please note that delivery is to the ground floor.

SHIPMENT TRACKING

When an order is shipped, Customers receive information on the expected delivery date (Estimated Delivery Date) and a tracking number via email and/or SMS. Thanks to On Demand Delivery service, Customers can customize the delivery according to specific needs (changing for example the date or the destination for the delivery), to track the shipment, and managing the delivery thanks to different options.

Deliveries are made from Monday to Friday between 9 am and 6 pm and will require a signature to ensure safe and secure delivery.

In the event of delays in Customs, Customers will be notified directly by the courier and/or VIRGINIAMAINA.

ESTIMATED TRANSIT TIME AFTER DISPATCH AND ZONES

ZONE 1: 2 days to main cities / 3 days to remote destinations – Free shipping

ZONE 2: 3-5 days – 20 Euro

ZONE 3: 3-5 days – 35 Euro

ZONE 1

Albania, Andorra, Austria, Belgium, Belarus, Bosnia and Herzegovina, Bulgaria, Canary Islands, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Vatican City.

ZONE 2

Canada, United States

ZONE 3

Afghanistan, Algeria, American Samoa, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Botswana, Brazil, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cabo Verde, Cambodia, Cameroon, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Democratic Republic of the Congo, Republic of the Congo, Cook Islands, Costa Rica, Côte d’Ivoire, Cuba, Curacao, Djibouti, Dominica, Dominican Republic, East Timor (Timor-Leste), Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, French Guyana, French Polynesia, Fiji, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Korea, North, Korea, South, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macao, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Federated States of Micronesia, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Nevis, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Northern Mariana Islands, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Réunion, Russia, Rwanda, Saint-Barthélemy, Saint Eustatius, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint-Martin, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, Somaliland, South Africa, Sri Lanka, Sudan, South Sudan, Suriname, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Timor Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turks e Caicos, Tuvalu, Uganda, United Arab Emirates, United States Virgin Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe.

Regarding international shipments, to ship to other countries not included in the list or in case of difficulty, we invite you to try to write an email to Customer Service.

Please note that during promotions and sales there may be delays in shipping, our team will work hard to ensure that shipments arrive as soon as possible; Customers should check their email for updates.

Please note that VIRGINIAMAINA shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of VIRGINIAMAINA. In all cases, VIRGINIAMAINA reserves the right to delay a shipment if the order cannot be shipped for reasons beyond our control.

INVOICES

As required by International Laws regulating Commerce and Trade of imports and exports, all shipments from VIRGINIAMAINA are associated to an invoice declaring the exact total value of merchandise purchased in Euro. Sale items purchased will be accompanied by an invoice declaring the discounted value of the items. Any copy of the sales invoice can be requested by sending an email to customerservice@virginiamaina.it.

CUSTOMS DUTIES

Items bought on www.virginiamaina.it are shipped from Italy.

Import duties and charges are not included in the item price or shipping costs.

These charges are the buyer’s responsibility. We recommend contacting the local customs office to determine the import taxes, costs and a landed cost price prior to submitting an order. Please note customs policies vary widely from country to country.

Please be aware that international shipments may be subject to cross-border inspections by customs authorities.

By purchasing from the website the Customer accepts that they will be responsible and liable to pay all duties, import taxes and costs and accepts that the products may be retained by our delivery company, any customs or any other government authority until full payment of such import taxes and costs is made.

VIRGINIAMAINA will not be liable to pay any import taxes and costs and we will be authorized to charge the Customer any additional costs incurred.

Please note that if the Customer refuses to pay such import taxes and costs and these then are attributed to VIRGINIAMAINA, we will charge the Customer all of these additional costs and the Customer shall pay such amount in full to us, in addition to the price and delivery charges.

IMPORT DUTIES AND TAXES

All prices and delivery charges for purchased products being delivered to a Customer in Europe are inclusive of the costs of any customs formalities to import the products into the country or region where the products are to be delivered. Customs fees, taxes or charges required to obtain the release of our goods in other non-EU countries are not included.

SUCCESSFUL SHIPMENT DELIVERY

Our Customers are asked to inspect the package carefully before accepting delivery. In case of doubts regarding the integrity or damage to the package, please refuse it, or sign with reservation. For other problems connected to delivery, please contact our customerservice@virginiamaina.it and/or directly DHL courier service.

In case of return due to the Customer providing incorrect information, such as the address or telephone number, the package could be sent back to VIRGINIAMAINA in Italy. Any additional return cost or customs fee will be charged to Customer.

For more information or specific questions about delivery, please contact us at customerservice@virginiamaina.it available Monday to Friday from 10 am to 6 pm (CET). We will reply and give you assistance as soon as possible.

VAT

All the prices and charges are inclusive of VAT (Value Added Tax).

The Customer agrees to pay VAT on the price, delivery charges and any other charges we may make in respect of purchased products, at the applicable rate, at the same time as payment of such price, delivery charge or other charge. Prices for purchased order, delivery charges and other charges are (unless otherwise stated) inclusive of VAT. Please note we do not offer VAT refunds on orders delivered outside of the EU. Email us at customerservice@virginiamaina.it for further information.

Last update 09-10-2018